Policies

Shipping Policy

Orders are processed once your payment has been accepted.
Depending on the items you have ordered, you may receive multiple packages with different shipping times. In order to ensure we are offering the best and a variety of products, we use multiple providers which may cause multiple shipments.
If you have any questions regarding this, please feel free to contact us at info@brownbear-co.com

Estimated shipping delivery times:

USA: 3-5 business days AFTER fulfillment
Canada: 5-10 business days AFTER fulfillment
World: 10-20 business days AFTER fulfillment

Your order will be sent out on average within 3 days of ordering.

International shipping:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

Order never arrived:

If your order didn't end up arriving, be sure to let us know!

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with us at info@brownbear-co.com noting your order number. We'll see what can be done.

Returns Policy

Damaged items:
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time!

Wrong size:
If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.

If you'd like a different size, get in touch with us at info@brownbear-co.com and we'll let you know what your next steps are.
Policies | Brown Bear Co. ...